Delete your OpenHoops account
Deleting your account removes your profile and the things attached to it. There is no undo. Three things outlive your account, and they are listed at the bottom of this page.
Fastest: in the app
Open OpenHoops → Profile tab → gear icon (top right) → scroll to the bottom → Delete account → confirm twice.
In the live database, deletion happens immediately.
The app removes your profile picture first, and stops without deleting anything if that removal fails — so this route cannot leave a photo behind. If you see that message, try again on a better connection, or email us and we will remove the photo by hand.
Without the app: by email
Email support@timbuilds.dev with the subject "Delete my OpenHoops account", sent from the email address you signed up with — that address is how we check the request is yours.
What deletion removes
Your profile, your detailed check-in records, your personal check-in day and week summaries, the Reps you received and the Reps you gave (so other players' totals go down), your "heading there" plans, your favourite courts, your pending friend requests and accepted friendships, reports you filed, blocks you set and blocks set against you, your notification registrations and court-alert log, your sign-in identifiers, your abuse-prevention counters, internal presence bookkeeping records, and your profile picture. Your account email and username go with the account itself.
Three things outlive your account
- Reports other players filed about you. These are kept, with your account detached from them, because a report is a record of behaviour rather than your own data. What remains is the category, the venue, the time and who filed it, with no link back to you. Reports you filed about other players are deleted with your account.
- Venue busy-time statistics. A nightly job combines check-ins by venue and time block into figures about how busy each court tends to be. They contain no account ID, they are kept on a rolling 52-week basis, and they are not removed when an individual account is deleted.
- Encrypted backups. We keep encrypted copies of the database so the app can be restored if the live database is lost or damaged. Each copy is a snapshot of the whole database as it stood when the copy was made — accounts included — so a copy of your information can remain in any snapshot made before you deleted your account. Deleting your account changes the live database, and it cannot reach a snapshot that was already written. Those snapshots are locked with strong encryption, the key that opens them is stored separately from them, they are kept on the operator's own computer, and they are never uploaded to the project's code repository. A backup is made once a day and only the 14 most recent are kept. A copy of your information stays in the backups until 14 newer ones have been made, and is deleted with the backup it sits in. That is normally about two weeks, but it is a count and not a deadline: if a backup is missed or fails, an older one stays longer. Profile pictures are not part of these snapshots.